Privacy Policy

1. Overview

GameBay.Space ("GameBay", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit gamebay.space, create an account, purchase a license, or use the reseller portal.

2. Information we collect

We collect only the information needed to deliver our service:

• Account data: email address and password hash when you sign up.
• Order data: purchase amount, currency, timestamp, and a payment processor reference ID.
• License data: the activation key assigned to your account and its redemption status.
• Technical data: IP address, browser type, device type, and pages viewed (for security and analytics).
• Support data: the contents of any messages you send us.

We do not collect full payment card numbers. All payments are processed by PCI-DSS compliant third-party processors.

3. How we use your information

• To create and secure your account.
• To deliver your activation key and provide ongoing access.
• To process payments and prevent fraud.
• To respond to support requests.
• To send important service or security notices.
• To improve our website and product.

We do not sell your personal data to third parties.

4. Legal basis for processing (EU/UK users)

We process your data based on (a) the contract between you and GameBay, (b) our legitimate interest in operating a secure service, and (c) your consent for optional marketing emails.

5. Cookies

We use essential cookies to keep you signed in and to protect against fraud. We may use privacy-friendly analytics to measure aggregate site usage. You can control cookies through your browser settings.

6. Data sharing and subprocessors

We share data only with vetted service providers acting on our behalf, including:

• Payment processors (to charge your card).
• Cloud hosting and database providers (to store your account and license data).
• Email delivery providers (to send account and support emails).
• Fraud-prevention services.

7. Data retention

We retain account and order records for as long as your account is active and for up to seven (7) years after closure to meet tax, accounting, and fraud-prevention obligations. Support messages are retained for two (2) years.

8. Your rights

You may request to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your account and associated data (subject to legal retention).
• Export your data in a machine-readable format.
• Object to or restrict certain processing.
• Withdraw consent for marketing at any time.

To exercise any of these rights, email support@gamebay.space.

9. Security

We use industry-standard encryption in transit (HTTPS/TLS) and at rest, hashed passwords, and role-based access controls. No online service is 100% secure, but we work continuously to protect your data.

10. Children

GameBay is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or via a notice on the site.

12. Contact

For any privacy questions, email support@gamebay.space.