Refund Policy

1. Refund eligibility

You are eligible for a full refund if all of the following are true:

• Your refund request is submitted within 30 days of purchase.
• Your activation key has not been redeemed on Steam or any other platform.
• Your account has not been suspended for fraud, chargeback, or terms-of-service violations.

2. No refund after activation

Once your activation key has been redeemed, the digital license is considered fully delivered and consumed. We cannot reverse a redemption, and refunds will not be issued under any circumstances after activation. This includes (but is not limited to):

• Buyer's remorse after activation.
• Hardware incompatibility discovered after activation.
• Loss of access to the Steam account used for redemption.
• Accidental redemption on the wrong account.

By redeeming your key, you acknowledge that you waive your right to a refund. This applies to consumer markets that allow waiver of the right of withdrawal for digital content that has begun delivery with the buyer's consent.

3. Reseller license and bulk key orders

• The $147 reseller license is refundable within 30 days only if none of the included free or purchased keys have been redeemed.
• Bulk key orders are non-refundable once keys have been delivered to your reseller dashboard, as the inventory is allocated immediately.
• Unused keys from a bulk order do not expire and remain in your inventory.

4. How to request a refund

Email support@gamebay.space from the address you used at checkout with:

• Your order confirmation number.
• The email associated with your GameBay account.
• A short description of the reason for the refund.

We review every request within 2 business days. Approved refunds are returned to the original payment method and typically post within 5-10 business days, depending on your bank.

5. Chargebacks and fraud

Filing a chargeback without first contacting our support team will result in immediate suspension of your GameBay account and forfeiture of any redeemed or unredeemed keys. We actively dispute illegitimate chargebacks.

6. Contact

Questions about this policy? Email support@gamebay.space.